Explore our FAQ page for quick answers to common questions about our products, shipping, and returns. Need further assistance? Contact our customer service team for prompt support.
General
What products does Elevate Fitness World offer?
Elevate Fitness World offers a wide range of fitness products, including men's and women's activewear, cutting-edge fitness equipment, and essential fitness accessories designed to enhance your workout experience.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options.
How can I contact customer service?
You can reach our customer service team via email at elevatefitnessworld@gmail.com or through our contact page on the website. We aim to respond to all inquiries within 24 hours.
Do you offer any discounts or promotions?
Yes, we regularly offer discounts and promotions. To stay updated on our latest deals, subscribe to our newsletter and follow us on social media. Special offers are also displayed on our website.
Shipping
What shipping options are available?
We offer standard shipping for orders under €100 at a flat rate of €4.99. We also provide free shipping for orders over €100 within the European Union, US, Canada, United Kingdom, Australia, and New Zealand.
How long will it take for my order to arrive?
Standard shipping typically takes 7-10 business days for delivery within the US, Canada, United Kingdom, Australia, and New Zealand.
Do you provide tracking information for shipments?
Yes, we provide tracking information for all shipments. You will receive a tracking number via email once your order has been shipped.
Do you offer free shipping?
Yes, we offer free shipping on all orders over €100 within the European Union, US, Canada, United Kingdom, Australia, and New Zealand. This promotion is automatically applied at checkout.
Returns
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, in their original condition, and with all tags attached.
How do I initiate a return?
To initiate a return, please contact our customer service team with your order number and reason for the return. We will provide you with a return authorization and detailed instructions.
Are there any fees for returning an item?
We do not charge a restocking fee for returns. However, return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.
How long will it take to process my refund?
Once your return is received and inspected, we will process your refund within 10 days. Refunds are issued to the original payment method used for the purchase.